Evaluation Date *

Trainee/Cleaning Technician Full Name *

Evaluator Name: *

PUNCTUALITY:

Were you able to start all jobs together and not have to wait for them to arrive? *

Yes

No

Did they arrive on Time? *

Yes

No

ARRIVING PREPARED:

Did they bring their cleaning caddy & rags with them? *

Yes

No

MAID CENTRAL DAILY CLOCK:

Did they clock in correctly in Maid Central when ready to start the Day? *

Yes

No

Did they properly clock out when the work day was complete? *

Yes

No

MAID CENTRAL JOB CLOCKS:

Did they check in and out of jobs INSIDE the home/office correctly in Maid Central? *

Yes

No

CLIENT NOTES & JOBS FOR THE DAY:

Did they read the notes for EACH client and know the client preferences? *

Yes

No

If unsure of something in notes or about job, did they ask you questions to clarify? *

Yes

No

Did they follow your suggestions on best way to start/finish each job based on your experience? *

Yes

No

CUSTOMER SERVICE:

Did they greet clients on arrival? *

Yes

No

Did they ask if there is anything else that we can do prior to finishing the job? *

Yes

No

Did they leave a note for clients aimed at making them smile? *

Yes

No

If Client was home did, they say goodbye prior to leaving? *

Yes

No

CELL PHONES:

Did they ONLY use their cell phones for work-related purposes? *

Yes

No

SAFETY:

Did they work in an organized & safe manner? *

Yes

No

Did they use proper products? *

Yes

No

Was all their equipment kept neat and organized and not a trip hazard? *

Yes

No

Did they wear gloves when needed? *

Yes

No

Did they change rags throughout each job and as often as needed? *

Yes

No

VACUUMING:

When vacuuming and mopping, did they move small items and make sure floor is clean and that no crumbs, dirt or dust missed? *

Yes

No

Do they vacuum behind doors and along edges of walls and under furniture where it is possible? *

Yes

No

Do they help keep your vacuums clean & maintained prior to use? (Check that they are clean, bags are okay, no loose connections, everything in good working order) *

Yes

No

MOPPING:

Did they change the mop water whenever it was no longer clear? *

Yes

No

Do they understand why clean mop water is important? *

Yes

No

Are they filling up mop bucket at least 1/2 way or more? *

Yes

No

Are they using appropriate amount of floor cleaner? *

Yes

No

Do they change mops with each job and more often if needed? *

Yes

No

DUSTING:

Are they using proper technique while dusting? (Top to Bottom, Left to Right) *

Yes

No

Do they start with High Dusting? *

Yes

No

Do they have a DAMP and DRY cleaning cloth with them at all times? *

Yes

No

Are they moving items, dusting under them, cleaning the item itself and putting back in same spot it was in? *

Yes

No

BATHROOM CLEANING:

Are they using proper cleaning techniques while cleaning a bathroom? *

Yes

No

Do they understand the difference between cleaning natural stone and tile and proper cleaning techniques for both? *

Yes

No

Do they know how to clean toilets properly & safely? (Gloves & Paper Towels) *

Yes

No

Do they know how to clean vanities, mirrors, showers, tubs, shelving, etc.? *

Yes

No

If they see mold in a shower or tub do they let you know so that it can safely be removed? *

Yes

No

Do bathrooms look clean and sparkling with no streaks when they are finished? *

Yes

No

Are rugs and small items put back in place after floor dries? *

Yes

No

KITCHEN:

Are they using proper technique while cleaning a kitchen?

Yes

No

Do they pick up and/or move small objects on counter so they can be cleaned under?

Yes

No

Do they clean backsplash in Kitchen? *

Yes

No

Do they clean inside and Outside of Microwave? *

Yes

No

Do they open and clean inside exposed areas of refrigerator, top of refrigerator and the outside of it? *

Yes

No

Do they check kitchen counter by feel to be sure it is clean to the touch?

Yes

No

Appliances cleaned safely so as not to scratch or damage anything?

Yes

No

Fronts of cabinets wiped down where needed? *

Yes

No

Kitchen sink & drains cleaned? *

Yes

No

If Stainless Steel Cleaner was used do they know how to use it properly? (Do they keep lid on the bottle between cleanings?) *

Yes

No

ARE THEY HELPFUL?:

Do they stay busy and work efficiently? *

Yes

No

Do they ask what else they can do to help you? *

Yes

No

DO THEY GO ABOVE & BEYOND?:

Did they look for those little "extra" things to do that really make a difference? *

Yes

No

If you suggested something "extra" for them to do, did they gladly do it? *

Yes

No

FINAL CHECK OF JOBS:

Did they help do a final check/walk through of home/office to make sure everything was perfect and we didn't miss anything? *

Yes

No

All Doors are locked? *

Yes

No

Rugs back in place? *

Yes

No

Lights on/off as dictated by client preference? *

Yes

No

Chairs, pictures, window treatments all back like they should be? *

Yes

No

No water dripping/running? Drains to sinks and tubs in OPEN position? *

Yes

No

Do they make sure that water in toilets have stopped running? *

Yes

No

Did we leave any cleaning equipment anywhere (Including rags)? *

Yes

No

What do you think they need more training on? (Please list all that apply) *

If improvement is needed, do you get the impression they WANT to improve? Or that they don't really care? Please explain below: *

What are some GREAT qualities that you see in them? *

Is there anything that you notice that does not fit with our Company Culture or that worries you about this cleaner? (Answers will be kept confidential) *